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Email - support@biome9.com
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Help & support

Frequently asked questions

  • We are a precision pet health brand, built on the love of dogs and the application of cutting edge science. We offer gut microbiome testing and personalised nutritional programmes - for happier, healthier dogs.

  • We’re currently taking pre-orders for our GutDiscovery® test kits. We expect these to be delivered in 3 - 4 weeks.

    We'll let you know as soon as your order has been despatched.

  • You can leave us a message 24/7 either via chat, email, or using the form above. We will respond as soon as we’re available. Generally this is Monday to Friday, excluding bank holidays.

  • Yes. We don’t have an inbound phone line, however if you contact us either by email, chat, or using the form above, and provide us with your name, phone number, the question you’d like help with, and your availability to speak to us, we’ll give you a call.

    Or you can book a call with us here.

  • Yes. We're available on WhatsApp Messenger here.

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Get in touch

Get in touch with our team to talk about our microbiome test kit, high-performance supplements, and more.